United Express Airlines - Worst Customer Service
Air Ticketing Check In - Complaint
NEWARK, NEW JERSEY -- I bought United Airlines ticket to fly to Des Moines. I arrived at terminal C and was checked in for flight 4398. At ticketing station, they told me that gate number is not available yet. I went thru security check point. It took me 45 min to go thru security and while looking for gates, terminal given for flight was terminal A. I ran to catch train to get terminal a but I had already missed the flight. I went to ticketing counter at terminal A united express. I explained to ticketing counter agent and she was so rude and started saying that I could be lying and there is no proof that I was at terminal C. I showed her my checked in baggage claim. She said that I have to pay extra to replace ticket or other flight is at 7.35 pm and she cannot do anything. I was on verge of crying for observing her such bad demeanor. I asked for manager and manager Carlos said same thing. I told him that her employee had bad attitude and showed no respect for customers. I asked for representative name, he ignored me completely. He gave me no other option and gave me ticket for 7.35pm. I spent whole day at airport. Such a company can never survive for giving pain to its customers and got showing no respect.
I never thought of discrimination but this thought came in my mind that I am not white that's why j am treated so bad here. I believe that people who does wrong and say liar to their customers, bad karma will come to them soon.