Fox Rental Cars - Don't Ever!
TAMPA, FLORIDA -- I booked a car with this company, paid for it months before the period I had it rented for. They never said in the contract that the location was off site and I would have to get a shuttle to their location..... once I arrived at their location, the clerk handled all the paperwork and proceeded to tell me I would have to make a deposit, not even mentioning this would tie up the deposit funds in my bank account unless I used a credit card vs. ATM card, I used a ATM card! Once I asked about this she said she couldn't re-do the transaction !! Arghh.... so I dealt with it!! Upon returning the car, I checked the car in, all went well, the clerk said they would be refunding my deposit and it would take 3-5 business days!! OK, well I returned the car on the May 7th, and it's May 19th and I still HAVE NOT received the refund!!! I have called several times, and have heard every excuse possible!! Will NEVER EVER use this company again!
I will make sure to use the well known rental companies and never experience this with any of them!! Pay a little more and you will have a LOT less problems!