Walgreens Pharmacy/Drugstore - Poor Method of Dealing With Returned Checks
Medications and General items purchased - Complaint
SIMPSONVILLE, SOUTH CAROLINA -- On March 1, 2013 we purchased some items at the Simpsonville, SC store and paid by check. At the register the check is run through and then returned to the customer. It was our belief that the funds are immediately moved from our checking account to Walgreens account. Obviously that isn't the case.
Within a few days of that transaction we lost our checkbook which also had the record of the checks written. Thinking it had been stolen out of my truck my wife went to the Palmetto Bank and ran a listing of the recent checks written and those that had cleared. Then she had a STOP PAYMENT order on the other checks in the checkbook in case the checkbook was used fraudulently. Unfortunately the check for $72.74 to Walgreens somehow got blocked from payment even though we thought it had already cleared.
MY COMPLAINT ABOUT WALGREENS is that they have no way to go into the local store and make the check good by cash or other payments. We tried twice to make payment at the local store to no avail. I wrote an EMAIL to Walgreen's corporate that I wanted to pay the amount due plus some fee. THEY DIDN'T RESPOND. Instead they seem to have sent the check to TRS Recovery for collection when it was totally unnecessary. I don't like dealing with a corporate giant that isn't open to listening to customers.
I'll make the payment but I don't like the idea of an additional collection fee from TRS Recovery and TeleCheck. At this time I plan to bypass WALGREENS in the future in favor of CVS, WALMART, RITE AID or other stores. Until now Walgreens had been our favorite drugstore chain but this has soured me on that company. Until this experience I would have rated Walgreens as worth a 4 star rating.