Lowes - Carpet Order Held in Georgia Due Price Change?
VENTURA, CALIFORNIA -- I ordered my carpet on May 1st 2013 with a Lowes associate, his name Lee. At the time of the order Lee let me know the carpet would take 15 days, great this works with my schedule. I was called by an associate Patrick who tells me my carpet is in on the fifteenth.
I waited to check on the order on the 18th at the store, they stated they would call me to let me know about making arrangements to pick up at the store! I called the store at 9 am 05/20/2013 talked to Paul, very rude and not at all helpful but stated he would call me soon with my information. No call by noon that same day. I call back to the store, this time I am talking to Daniel who turns out to be very helpful and lets me know the carpet is in Georgia on hold due to a price change? I paid for the carpet in full.
Now I have been transferred to Assistance store manager Luis who knows my story and lets me know it's now on a truck and will call me back with a tracking # on 05/21/2013 he knows full well I need the carpet by Thursday and have people moving in Friday, I feel that Lowes is not doing all they can to remedy the problem and never followed up to let me know in advance of there issues with the Mohawk Manufacture. I am in fact wanting someone other than an assistance manager to call me @ 805.570.1362 to make this right.
Please note my client has purchased over $9,000.00 of material from Lowes. Their customer service is just that lack of service!