Simply Wireless.com Complaint - Simply Wireless Rebate/ Cingular Service Motorola V3 Razr
I have been rebate scammed by www.simplwireless.com The Simply Wireless sales person told me that all 4 of the phones I was purchasing qualified for rebates and they would ultimately cost $50/each (after rebate). I double & triple checked that the plan I signed up for (a family plan with a 2 year contract with Cingular) qualified for rebates on all 4 of the phones and I was assured that it did and my end cost was $200.00.
When the phones arrived via DSL delivery, they failed to include the Cingular "welcome package", the accessories and the wrong rebates were included (Nextel rebates rather than Cingular). I called customer service and was assured that I could use the Nextel rebate for Cingular, I refused, once again went over my qualifications for the rebate and required that they send the correct rebates, and the welcome kit. The new set of rebates came, they were for Cingular but now they had the wrong date of sale.... once again I called and was told that they would be fine and accepted because that date is generated by the computer and they couldn't change it and I have my dated receipt.... When I asked about the welcome kit, I was told to call Cingular directly to get that.... I called Cingular and the young man basically said I should deal with a local Cingular store front, not simply wireless, they do not stand behind any online store front sales. He said he would do me a favor and send the welcome kit, never did receive the welcome kit. The accessories never came and I had all kinds of problems canceling the order. Then my Cingular Bill comes and it is ridiculously expensive - YIKES - I know for sure now that I have been scammed.
Just to add insult to injury, I believe the phones were refurbished or used, they didn't look "new" and one stopped working for a day (it was stuck in camera mode) then for some reason started working again, another of the phones was already replaced by Motorola as the screen stopped appearing. In the 15 + years I have had cell phones, I never had a problem with them or the company, reception problems yes but this is fraud. In November of 2005, it is time to collect on the first set of 3 month rebates. I mail all the typical "Rebate" stuff and having a "bad feeling" about all this, I send it via registered mail, return receipt so that I can't be told that they didn't receive it on time. I get the return receipt, I wait, and wait and it is now February 2006...and I still don't have the rebate. it says that the rebate would take up to 10 weeks. It is 12 weeks now, I e-mail customer service from Simply Wireless and I receive the following response:
Dear Ms. ________,
I'm contacting you in regard to your email. I have researched the status of your third month rebates. The rebate for phone number (999) 519-xxxx has been completed and sent to our accounting department. They are mailing the checks for those submissions in the month of March. However, your additional phones do not qualify for the rebate offer. According to your rebate form each phone requires a plan of $39.99 or higher in order to qualify for the rebate. If you have any further questions, please contact the rebate department at the phone number listed below.
Senior Processing Representative
1 888 449 8484 option #4
Simply Wireless sales people verbally confirmed with me many times that the family plan & all 4 phones qualified for the rebates. I confirmed that my end cost would be $200.00. I called the rebate department as I did have "further questions" after much complaining on my part she offered to rebate another phone. So now, supposedly 2 of the 4 phones (for this round anyway) will get a rebate, Of course I haven't seen one cent yet....