Advantage Car Rental - Advantage Is The Worst Car Rental
DENVER, COLORADO -- DO NOT RENT A CAR FROM ADVANTAGE!!!! I wish there was a negative rating because this company doesn't even deserve one star.
First, they never tell you when you make the reservation that you need an extra $200 deposit. I originally made the reservation online which was $32. After arriving at Advantage in Denver, the clerk told me that an additional $200 deposit would need to be taken off this card. Well, because they hadn't given me any warning, I didn't have an extra $200 on that card. After asking if they could put it on a different card, the clerk and supervisor told me they are unable to split charges after you prepay on an online reservation. Umm WHAT?!?!?!?!
Since it was 8:00 pm on a Saturday, and I was 800 miles from home I had no way to put more money in that account. After sitting in the waiting room for 30 minutes trying to figure something out I went back and asked to be given the number of the public transportation. The clerk told me that I could cancel the reservation and make a new one so that all charges would be on one card. I unfortunately made this decision and got my car. After returning it and calling the 1-800 number the clerk gave me for the reservation, the agent, who was most likely from India, told me that they couldn't refund my original reservation because I had canceled within the 24 hour period of when the reservation was. WHAT? I ONLY CANCELED BECAUSE YOU COULDN'T CHARGE MY OTHER CARD!!!!! This blew my mind because not only did the clerk tell me this was a foul proof way, but the agent actually told me I should have read the Terms and Conditions when making the reservation because it was all explained there.
I was livid at this point and demanded to talk with a supervisor who apologized and said that he would forward the issue to corporate and they would call me within 4 business days to discuss the refund. It is now 15 days later and after calling back twice I still have not received any type of refund!!! This is by far the worst car rental company and I would not recommend it to my worst enemy! How can you have such a faulty system that does not allow customers to split the charges and then have employees scam me out of a refund? Not to mention how much the taxes are and everything else they throw on last minute.