Hawkeye Spa/Hawkeye Manufacturing - Customer Service Sucks
2011 Spa - Complaint
RICHMOND, VIRGINIA -- We purchased the Spa in October of 2011. We have loved it and had no issue with it....until this past three months. We have an issue with the filter being "stuck" "vapor locked" in the unit. Even after turning power off the filter won't release.
I have called, emailed, faxed....called, emailed, faxed until I am blue in the face....their voice mail system is useless---you leave messages that go un-returned or you get a message -- "This voice mail box is not set up, don't leave a message-it will not be returned"....then there is a beep to leave a message. You CANT get a live body to speak with. I finally, today 5/21/13 pressed #14 and got a live body who was short, snappy, not friendly at all...was not at all helpful to transfer me to a tech who could help....Only, that our spa was out of warranty and I would have to call a spa place to have them service it and pay for it myself. I made a comment about how bad I felt I was treated over these last 3 months....His comment was "Well, we just went to a new phone system,,, and we are busy---I have had 5 calls come in while I am speaking to you." Couldn't have cared any less....Memorial Weekend is now upon us---we are having company----and we still do not have the spa up and running, due to Hawkeye Mfg's downright hateful and neglectful attitude. NOT ONCE since we purchased, has anyone from the sales/customer service department even called to see if we liked the spa, had any questions/concerns....We like the spa...used it daily....BUT HAWKEYE MFG/SPA folks get a big ZERO on their Customer Service. Thank you