Window World Not Trustworthy
Replacement Windows - Complaint
DALLAS, TEXAS -- I had 13 windows replaced in January of this year. A friend had recommended Window World and she said she couldn't even tell they had been to her home. What a different experience I had...don't know if it was just a bad crew or what. First, they told me they would do one window at a time because it was the dead of winter...they took out 5 windows in my dining room all at the same time. When I questioned why, I was told because I had hung a sheet up between the dining room and living room they thought it would be okay. A sheet does not keep the heat in!
My friend told me they were never inside her house...I had all 3 men in my house tracking up my white carpet. They chipped paint from my walls, chipped a wood base board, scratched saloon doors in bathroom, and gouged wall paper. They pitched an outdoor thermometer for a solar clock I had into an empty flower pot where it got rained on and now my temperature gauge doesn't work. They left chunks of mortar in the floor in several rooms. My dining table was covered in cement dust...I had a mess to clean up when they left.
I complained and their supervisor came out and he assured me that they would talk to the crew and make sure the next customer was aware these things might happen...said that is where they failed me. What?? If they had told me that, do you think I would've used them? He promised me a $100 discount for my troubles...I have not seen a penny. Oh, and when they say the person who referred you will get $100, don't' believe them...she hasn't received a cent. I wish I had gone with another company. And do not believe the $189 window...12 windows cost me $3500.