Spirit Airlines - Flying Vouchers Are as Good as Dung
Ground Crew/Booking Crew
MIRAMAR, FLORIDA -- I have traveled internationally for business and pleasure for the last 20 years extensively and I have to confess, Spirit Airlines is perhaps the worst airline I have ever flown with or had dealings with.
My disappointment initially started when I booked a flight for my husband and myself to Costa Rica. Your website is both frustrating and time consuming for your consumer. Every single thing the customer may want to do, for example, sit with their husband on a flight is all at an extra charge!
We persisted and finally had a booking. Booking reference KBI2WA and departed on March 24, 2013 and returned to San Jose to fly home to Orlando on March 29, 2013.
On arrival at our gate for our departing flight – Flight 756, departing at 12.30 PM, we settled in for a wait before boarding. Over the intercom came the repeated message, that Spirit Airlines were seeking passengers to step off the flight in return for a “FREE ROUND TRIP TICKET TO ANYWHERE SPIRIT FLIES” in return for taking the 1am flight to Orlando later that night. Initially we ignored the message, but after the 9-10th request we went to the desk to inquire if the offer was really as good as it sounded and were reassured that not only would we receive a voucher for a free flight, but a hotel room close to the airport, meal voucher and transportation to and from the airport. We were also assured that our suitcases would be available. After much discussed with the Spirit Airlines staff we decided to avail of the offer which was our mistake.
We were issued the vouchers and guided to collect our luggage! Well we would have collected our luggage except it was not available! But in great “Spirit” fashion your ground crew did not care! “Oh well Ms Hamilton, sorry about that” We were now faced with 10 hour wait and NO personal items. A cab fare and $150 later spent at Walmart we finally had what we needed to spend the waiting time comfortably before our return to the airport for the 1am flight.
It would take too long to explain to you the ridiculous screening undertaken by Spirit before boarding the flight, not TSA, not security, but Spirit Airlines and from what we could see the main purpose of the exercise was to ensure passengers had no drinks or food so they would be forced to spend more money with the your airline on board, I am surprised at this stage you don’t charge for water or using the restroom but sure this day us coming and fast!
Once home we called Spirit to make our “free round trip booking to anywhere that Spirit flies” only to be told that the dates we wanted to fly were black out dates! Imagine our surprise when we heard this as this had not been part of any discussion or information provided by ANY Spirit staff member in San Jose.
We waited a few weeks and called again to meet our booking deadline, and spoke with Customer Service on 5-20-13 for over 1 hour and 30 minutes to try and get a schedule a flight to use our “free voucher”
I provided the customer service representative with over 9 different options a far in the future as February 2014 to try and find dates that we could fly. After almost an hour he finally found some dates (not the dates we wanted to fly) and we secured the times. When it came to the final booking your Customer Service representative advised we would have to pay $468.00 for the booking! I inquired why do we have to pay this amount, we were advised it was a “FREE ROUND TRIP TICKET TO ANYWHERE SPIRIT FLIES” .
Your customer service representative went on to advise me that the fare was $73.00 per person and the remaining fees we had to pay were taxes! Free round trip flight.. seriously !
There is NOTHING free about Spirit and we should have known better than to have trusted you or any of your employees of this airline.