MAYTAG CORPORATION Complaint - STOVE CAUGHT ON FIRE 4 TIMES IN 11 MONTHS
Complaint
Review by kuntzwiler25 on 2006-02-24
GLENDALE, ARIZONA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
DATE OF PURCHASE- 03-19-2005
SERIAL NUMBER OF STOVE -10518823EV
MODELS NUMBER -MGR6875ADS
OUR ADDRESS -
ALLEN BURKE
8925 WEST. STELLA AVE
GLENDALE, AZ 85305
DAT TIME PHONE - 602-495-1800
CELL PHONE - 623-523-1664
BOUGHT THIS RANGE IN MARCH OF 2005.
PAID $1,500.00 FOR RANGE
JUST COOKING AS I DO EVERY DAY
STEAM FROM THE PASTA BOILING CAUSES THE STOVE TO CATCH ON FIRE.
MAY 2005 ELECTRICAL FIRE FLAMES EVERYWHERE VERY SCARY.
TRIED TO UNPLUG AND STOVE SHOCKS YOU.
TOOK ONE WEEK FOR THEM TO COME TO MY HOME.
TOOK 10 DAYS TO GET PART.
THREE WEEKS NO STOVE SMALL CHILDREN IN FAMILY HARD TO COOK.
JUNE 2005 SAME ELECTRICAL FIRE FROM STEAM FROM MY POTS BOILING.
TECHNICIAN CAME OUT SAID I COULD USE UNTIL PART WOULD ARRIVE.
NEXT DAY LARGE FIRE. I WAS NOT EVEN COOKING. NOT EVEN IN THE HOUSE FIRE ALARM WENT OFF.
BURN THE BOTTOM OF MY MICROWAVE.
THEY SAID DO NOT USE UNTIL NEW PARTS ARRIVE.
AUGUST OF 2005 SAME ELECTRICAL FIRE SAME THREE WEEKS TO FIX STOVE.
FEBRUARY 2006 JUST CLEANING STOVE SAME NOT EVEN COOKING SAME ELECTRICAL FIRE.
EACH TIME THE PEOPLE AT MAYTAG SAY THEY DO NOT KNOW WHY THIS IS HAPPENING.
I HAVE FOUND OTHER PEOPLE ON THE INTERNET THAT THIS SAME THING IS HAPPENING ALSO. JUST BY PUTTING IN THE SEARCH ENGINE MAYTAG GEMINI FIRE.
I AM AFRAID FOR MY FAMILY HATE THIS STOVE AND READY TO THROUGH AWAY AND WILL NEVER BUY FROM MAYTAG AGAIN.
I TELL ANYONE THAT WILL HEAR HOW BAD THIS IS.
IT IS SAD A THEY DO NOT CARE ABOUT THERE CUSTOMERS OR CONCERNED FOR THERE FAMILIES.
DOES SOMEONE IN MY FAMILY HAVE TO DIE AND MY HOUSE BURNING DOWN BEFORE THEY WILL DO SOMETHING ABOUT THIS SITUATION.
4 FIRES IN 11 MONTHS SOMETHING WRONG AM I THE ONLY ONE WHO SEES THIS.
ALLEN BURKE
PLEASE HELP OR TELL ME WHO I CAN CONTACT.
THANK YOU FOR YOUR TIME
As a resolution, I would like the following:
REPLACE STOVE WITH DIFFERENT MODEL.
THIS MUST HAVE A DESIGN FLAW.
Please contact me if you need more details regarding this incident.
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