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Rollins Furniture - Moldy furniture sold as New-Going Out of Business Sale

Chair - Complaint
Review by peg0mine on 2013-05-22
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
HALLOWELL, MAINE -- We tried to reach Rollins Furniture after purchasing a "new" Southern Motion / Kranston #1603 recliner in Montana Loden on March 30 but the phone listed on our CC receipt was a disconnected number.

Upon getting it home, a moldy odor became really noticeable that was not apparent in the large showroom. This is a huge issue due to allergies.
Unfortunately, it was marked as a "FINAL SALE – AS IS. NOT SUBJECT TO CANCELLATION. NO REFUNDS OR EXCHANGES", so no recourse on their "Going Out Of Business Sale".

We were informed that it was new stock, but the manufacturer's label says 2005. And, we did purposely ask if other furniture was brought in for this sale and was told yes but mine was not one of those.

I am a long time customer back to 1973. What a shame to close out your business in a disreputable deceitful manner.


P.S. Just received another direct mail sale notice from "Your friends at Rollins Furniture & Mattress", and that flier has a different tel. number!
Comments:2 Replies - Latest reply on 2013-05-29
Posted by Soaring Consumer on 2013-05-23:
Is there anything on the receipt that lists it as a "New" product?
Posted by peg0mine on 2013-05-29:
Nothing, just the disclaimer of being a final sale. However, this has always been just new items for sale, not a second hand store.

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