Cheaptickets.com - Cheaptickets.com....My Two Hour Nightmare
Customer Service - Complaint
FLORIDA -- I was trying to book a flight for my family and me (6 pax), from Orlando to Santo Domingo from July 28th to Aug. 8th. I was browsing on Cheaptickets. com and I found an attractive fare of $250.00 per person with 1 stop overnight at Curacao. I was so happy I found that fare and a proceed to book it, and then....my journey to hell began.
I started to book around 9am, enter all the information, select even my seats, and enter my payment information.....it did not went thru according to the information given on the yellow highlights, saying that the booking could not be confirmed at this moment. I tried one more time, and got the same answer. I called cheaptickets. com around 9:30am on a desperate race to get that discounted fare, and after 18 minutes waiting on hold, a representative named Eddy came on the line. I explained all my Odyssey trying to book the fares, I told him I'd refresh the page several times to see if there was an update on the fares, but I was still getting 250.00 per person, and I wanted to take advantage of that. Mr. Eddy just told me he couldn't do nothing, and he quoted me the flight for 1.769.00 plus the 35.00 of booking on the phone. I was trying to be calm, so I just declined, since I felt he was just in a hurry for me to book and didn't helped me. I had to ask him if there was any department in charge of the website issues that I could talk to and see what was the issue withe my booking (he never offer the option I asked), he transfer me to another department and I waited around 10 minutes more, to get in touch with Mia, who just told me that she couldn't do anything, but suggest me to split my booking in two (reserved 3 pax first and then 3 pax later). I was ok with that suggestion but my concern was if by the time I booked the last 3 pax I would be able to get availability. Her solution was just to cancel the reservations in case I couldn't complete the whole flight reservation and I would be refunded for the flight payment, but probably be charged a 20.00 fee for cancellation....I was very amazed how fresh she told me that....
15 minutes later after Mia and no solution at all, I tried again, getting this time a 264.90 fare per person. I try again all the process, and this time it didn't recognize my credit card billing information, so I called my bank.....and surprisingly I found out that my credit card was charge with 8 different transactions, (1) of $1,505.40, another one of 1,589.40 and six charges of 2.00 each from Cheaptickets. com.
I flip out!!! I was charged twice and had no confirmation and no flights reserved. By that point I wanted to kill some one...its 11:00am (2 hours after I stared with this). I called back again to cheapflights. com, and after a 15 minutes waiting I got on the phone with Ms. Mercy Rodriguez.
I explain all my frustration and all my anger with the most longest flight booking I ever had. Ms. Rodriguez was very professional (finally some one with customer services), and she helped reversing the charges from my credit card. There goes another 15 minutes solving the problem with my bank.
Two after I just lost my time, my peace and no flight booked.
In a few words, Cheaptickets has no customer service (excluding Ms. Rodriguez), no guarantee on the rates, so its a scam, and it just not a website I would recommend.
This is the worst experience I ever had.