Travelers Insurance - I Work There and It Sucks
Customer Service - Complaint
KNOXVILLE, TENNESSEE -- Their computer systems are NOT reliable and NOT user friendly: programs are extremely slow, freeze, and continually crash; multiple programs & systems are used when they could be combined and streamlined; layout and input of information is scattered and different for each system; navigation keys are different for each system; systems do not communicate with each other, e. g. a policy change will not update the billing system for several days; information in computer does not match information on declarations pages sent to customer; customers are continually having problems viewing/printing emails and online documents; information that the customer sees online does not match information that customer service sees.
Company policies & procedures don't make sense: policies & procedures are purposely vague and generic (which makes it impossible for customer service to give a firm answer); discounts do not have a set percentage and vary for each customer; deleting an auto coverage does not remove the stated premium amount for that coverage, e. g., if collision coverage for a vehicle costs $100.00 and it is deleted the customer may only save $80.00 because the cost for the other coverages goes up; home policies may be canceled for the most minor reasons (one of my co-workers showed me a letter where we threatened someone because when our inspector stopped by there was a ladder leaning against the house); no emails or phone calls will made to a customer who is in danger of cancellation or having a bill sent to collections all communication is done via letter; and many others I don't have time to list.
Overall I would recommend getting insurance somewhere else.