Dyson DC 41 Vacuum Does Is Not Recommended for Use on Many of Shaw and Karastan's (Mohawk) Carpets
CHICAGO, ILLINOIS -- On 5/21/2013 I wrote this to Dyson via their website
Dear Customer Support Agent;
We heard the advertisements addressing the Dyson DC 41. We donated our Hoover and bought the Dyson. It is lighter and seemed relatively effective on pet hair on my 20 year old carpeting (Cabin Craft Nylon)
Today I went and picked out new carpeting. To my surprise both Karastan and Shaw said not to use the Dyson on their soft carpets. Unfortunately it is these two carpet series that I like.
I feel cheated in that nothing in the Dyson brochure or users manual or in your advertisement said that Dyson vacuums are not approved by two of the largest carpet manufacturers. I would like a full refund for the Dyson (purchased at Target) so that I can purchase an "approved" vacuum sweeper from the list below. .
Standard Upright Vacuum Models
Hoover UH70120 ($100-$150)
Hoover UH70205 ($150-$200)
Hoover U5780-950 ($150-$200)
Dirt Devil UD70115 ($50-$100)
Eureka AS5203A ($50-$100)
Lightweight/No Depth Adjustment
Oreck Magnesium ($250-$300)
Oreck Magnesium RS ($450-$500)
Hoover Nano UH20020W ($50-$100)
Canister Vacuum Models
Hoover Canister S3865 ($300-$350)
Oreck Quest Pro ($350-$400)
This is the reply I received via email today:
Sent: Wed, May 22, 2013 9:13 am
Subject: RE: Dyson DC 41
Thank you for contacting Dyson. We are sorry to hear that you are not completely satisfied with your Dyson product.
In regards to your inquiry, Dyson vacuums are safe for use on all flooring types including bare floors when used in accordance with the user guide for the machine. We recommend following the guidelines set forth by your carpet manufacturer with regard to their warranty coverage.
In regards to your request for a full refund, we offer a 30 day return policy on items purchased on www. dyson. com. This includes replacements parts, tools, and machines. To get your money refunded, simply return the machine to Target and they will be happy to refund your purchase.
If you have any additional questions, contact us at questions@dyson. com. Thank you very much for your time.
Dyson Online Support (rh)
For product support, troubleshooting videos and more visit www. dyson. com/support
The issue is
1- Dyson is NOT SAFE to use on all flooring since it is not approved by the leading carpet manufacturers and does not have the seal of approval from CRI (Carpet Rug Institute)
2- the vacuum in question is a year old, not thirty days old
3.- CRI http://www. carpet-rug. org/ states that an unapproved vacuum will damage the carpet (and void the warranty?)
Dyson does not mention this in any of their publications. They have misled me as a consumer and I want a refund of 4/5 of purchased price (since the vacuum is warranted for 5 years)....