Priceline - International flight booking confirmed then canceled, still waiting for refund, poor customer service
Flights - Complaint
Booked a flight with Priceline. com, and charged to my credit card which sounds easy. But it took numerous attempts before the flights they had quoted were as they quoted, would always take me to the next page with an updated higher price. Anyway finally got a flight I wanted for an price I was willing to pay. The next morning woke to an email from them saying my flight booking had been canceled. I went to confirm this on there website with my literary number and it says flights are canceled and my card has been refunded. I went to book my flight again which actually was $20 cheaper than the one I had booked previous but it wouldn't let me pay for it. I call my bank and they say there has been no refund or cancellation of the previous payment to Priceline. So without that the limit on my card is not high enough to purchase another flight (the amount was about $2000). Tried to call there customer service which is a joke, no help just an automated message that leads you round in circles and never lets you thought to an operator or anything that can help you. Have emailed them with my problem but am still waiting for a reply. In the meantime flight prices have gone up hundreds of dollars.
Highly unacceptable service and would not use Priceline again, just wish I had read all the bad reviews first so I could have avoided this.