Marriott Courtyard - Horrible
1780 NONCONNAH BLVD, MISSOURI -- I have had the worst experience with Marriot Courtyard at 1780 Nonconnah Blvd Memphis TN 38132.
I will never ever recommend anyone to another Marriot anywhere. I have filed a complaint with the hotel, BBB, the 800 number, and my bank. This is ridiculous.
I checked in on 10/17/2013 at 10:25 pm me and another person shared rooms. I was there for a work convention. The total on room was 252.76. I paid for 1 night which was equal to 126.38 which I authorized on my debit card then they gave me a receipt and began processing the other persons card for the other night. We got checked in another party that was there with us only had cash so I put the 40 incident fee on my card as well for their room. We all got checked in.
The next morning I checked my account and there was an extra 150 held on my card so I went to front desk talk to Jeremy who was the one who checked everyone in. What was fee - he told me he didn’t know and that it would fall off Sunday when I checked out. I said ok just checking.
Sunday when I checked out there was a young lady name jaques working at front desk. I asked her again what is this 150 hold she assured me it was just a deposit and it will fall off with the 40 incident fee that was charged to my room for other party and that not sure how long it would take because it was at bank discretion which was fine with me.
I get back home to Saint Louis, MO and somehow Marriot drop the 150 charge off account and then charge me for another night. I call back to them and they said they didn’t get the other party card or somehow it didn’t go though so the just charge me. I did not authorize it and not only that I went to front desk 2 days in a row asking about charges while other party was there with me and they never once said they did not get their card info, they told me it was a deposit hold.
So now I’m fighting that with Marriott and bank and now the 40 incident fee for other room is still on my account Marriot has horrible customer service even the manager Gabrielle was rude I have never experienced anything like this and I am going to complain every day to everyone that will listen until you all give me my money back.