Geek Squad at Best Buy - It Just Needed a New Battery!
Galaxy SII mobile phone - Complaint
AURORA, COLORADO -- My cell phone is under warranty and I went to Best Buy to have them check it. I was advised the Geek Squad was now responsible for repairs. I explained to the GS guy that my phone would just shut itself off for no apparent reason but when I would plug it into the charger and turn it on, the battery would still have plenty of power. The customer service representative said they would replace the phone. Good news right? Nope. A couple of days later, I was contacted by GS who said My new phone was in and we arranged for me to come in later that afternoon. Long story short... The new phone doesn't work either. Why? Because it didn't come with a new battery. The only thing wrong with the phone was the battery. I spent two hours waiting for them to figure this out. In the meantime, all my contacts, photos, apps, etc. now have to be reloaded and reorganized. Another couple of hours worth of my time. Why, oh why didn't they just think to check the battery?!