105 Resale & Consignment (Formerly Out Of Your Closet) - Shop Owner Lost or Stole 2 Formal Dresses
Clothing for resale - Complaint
MONTGOMERY, TEXAS -- I took 2 formal dresses into shop for resale. Owner told me, at that time, she was too busy to price and place them - it would be about a week. She commented on how pretty the 2 formals were. On Monday of the following week, I went to the shop to get my 2 formals out because a friend wanted to use them on an upcoming cruise. Owner told me she was too busy to pull the formals and promised she would have them for me on Friday of that week. I had looked in the formals area and could not find my dresses. I asked her if she could just check my account and see if they were listed on my account. She told me she was too busy to even do that.
When I went in on Friday, she told me she had been too busy to pull the dresses and told me to go find them. I looked and could not find them. Several e-mails ensued where owner tried to say the dresses were in for over 90 days or not suitable for resale, so they were donated. Both reasons were outright lies. Then owner sent an e-mail stating she would "give" my friend a formal from the shop to make up for the disappearance of my dresses. My friend went into the shop with the e-mail in which owner stated she would "give" her a dress. Owner refused to honor her own offer. Owner told my friend that she would only "loan" a formal dress to her. Owner has repeatedly lied and has either lost or stolen my two formal dresses.