Ryobi - Poor Customer Service
Ryobi Wheeled Trimmer - Complaint
I purchased this wheeled trimmer last summer and loved how lightweight it is, really did a great job on my heavily wooded property. But the string kept getting stuck inside--couldn't pull through the top. I finally called customer service today because I now only have one string. The guy couldn't have been less helpful and told me to "try to take the head apart", even though the manual says the springs could come out. When I asked whether I just needed to take out the 4 screws on top, he said "yeah, I think so...there might be some on the bottom. Not sure..." Wasn't concerned enough to find out. That was pretty much the extent of his advice. So that's the last time I'll buy something from this company. I guess Ryobi thinks we all have $200 to just throw away.