ORBITZ - Charged $50 To Correct A Letter In Name
I made reservations for my son so he could go home for a few days. When I was done I saw that there was one letter in his name that was wrong, was supposed to be letter Y but was a T. Since the two letters are side by side it was an honest error. I tried to "edit" the name on ORBITZ web site, only 3 minutes had passed since reservations were made, and it kept saying "unable to edit at this time, try again later". So I called ORBITZ on the phone and had a nightmare from HELL! The lady I got said I could cancel the reservation (at a cost of $200) and redo it. I told here it had just been made and she did not care, she clearly was trying to make ORBITZ more money. I demanded a supervisor who said she would cancel the tickets and refund the full price, in 7 to 10 days!!!, and I could rebook it. never mind it only took 30 seconds to take the money from my account. Or for just $50 she would ask the airline to change the letter in the name.
I had little choice so I paid the $50.
I STRONGLY advise anyone wanting to book flights or anything else GO SOMEWHERE ELSE!!! Th "Customer Service" people do not provide service, just a screwing.
If I could have I would have picked negative number of stars!