Acer - Hardware out of warranty for installing Photoshop
Warranty Service - Complaint
TEMPLE, TEXAS -- I started this endeavor as a huge Acer fan.
Bought a refurbished laptop in February 2013 but the webcam was broken. Fair enough, luck of the draw. I talked to the sales people and they shipped a replacement. No fuss, no muss.
Then in April the replacement started acting weird. As in, green lines fuzzing across the top of the screen. They spread to the whole screen, depending on how far open the laptop was.
Now I've worked in computers for 20 years so I know a video ribbon problem when I see one. But I don't want to pull apart a "new under warranty" computer and putz with it myself, do I?
So I call the service line, explain the problem and send photos, and get an RMA. They send a prepackaged label and I send the computer in. All's good so far.
Then yesterday they tell me they won't service the hardware because I "changed the software". This is true--I installed all sorts of things on the computer. The point of a 90 day warranty against workmanship defects and hardware is to make sure you can use the thing, yes or no?
I get their manager to tell me that he believes the green lines that show up as soon as you turn the computer on--as the BIOS is initializing, well before the OS loads--is probably related to "software changes" that void the warranty.
A product that breaks because you put on Photoshop isn't a computer, it's a Speak 'n Spell. And I'm out a lot more that what even a vintage Speak 'n Spell might cost.
Acer should honor it's warranty or replace the unit. They won't and I'll do it myself and I'll stick with HP because ugly and broken though they can be they honor their warranties.