Little Ceasar's Pizza - Wrong Pizza

Complaint
Review by cynthiaaldaqqaq on 2013-05-23
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
REMOUNT RD. NORTH CHARLESTON, SOUTH CAROLINA -- I ordeered a three-meat, deep dish square pizza at the window around 2:45/pm. on 5-23-13. I specifically told the lady at the window I wanted the square pizza not the round one. This is located on Remount Rd. in North Charleston, S. C. I was driving during rush hour traffic so time was of the essence. I drove to Goose Creek, S. C. which is about 6 miles from North Charleston. I checked the pizzabox and found out I had the wrong pizza. I called the Remount Rd. store and was told by a very rude Manager that I needed to drive back to their store, bring the pizza back and she'd exchange it for the correct pizza.

I asked her if that made good sense for me to have to travel back through rush hour traffic to make this right. She stated that the way she could help me. I asked for the up ?? I asked for the Owner's number and was told to call 1-800-7Ceasars. Is that anyway to treat a customer whose order was messed up ??
Comments:2 Replies - Latest reply on 2013-05-24
Posted by SP on 2013-05-24:
Always, always, always check your to go orders! Taking a minute to check is better than getting home and having the wrong order. And what did you expect them to do since you were not willing to go back to get the pizza corrected?
Posted by Chaparrita on 2013-05-24:
If you didn't want to drive back to the store, then how did you expect them to fix the pizza?

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