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Prada - Terrible Customer Service for Something So Simple

Shoes - Complaint
Review by ocmfox on 2013-05-23
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
COSTA MESA, CALIFORNIA -- When I purchased these handsome looking dress shoes labeled Prada, I thought that I was guaranteed an excellent product of luxury. For the price I paid, I should have. Less than a year after purchase, and worn only but a few times, the buckle of one of my shoes broke.

Considering Prada being a high end company with high quality products, I thought that I would at least also receive the Prada treatment in their customer service when dealing with warranties.

I took the shoes to my nearest Prada distributor and dropped them off for repair; hoping that they would keep their word in quality service. Little did I know that it would take such a long time. And not just a long time for a repair, oh no... A long time to even get a response or update on my shoes.

It took them nearly FOUR MONTHS to simply give me an update informing me that they couldn’t repair my shoes. When I asked them if there was anything I could do, they couldn’t even give me a simple answer. Not only that, but they wouldn’t even give me the option to replace the shoes let alone some credit towards another pair. Just a simple “no” and the condescending, "oh sir, I am sorry."

It is one thing when the product is faulty, but when your customer service and policies can’t keep up their end of the bargain, then forget it. I will never want to deal with them ever again; they lost my business for such a simple and trivial fix.

Even after investing in such a high end product they treat their customers like that. Ridiculous.
Comments:1 Replies - Latest reply on 2013-05-24
Posted by andbran on 2013-05-24:
this is what i could find on their return policy
All exchanges must be done within 10 days from the date of receipt. Item must be returned in original un-used condition with full packaging (boxes and paperbags).

No credit notes will be issued, if the item you exchanged for cost higher then the original, thus you will need to pay the difference, if new item cost lesser then the original, the remaining amount will not be refunded.

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