Rent Max Car Rental - Never Rent A Car Here... Dishonest, Rude, Disrespectful
Rental Car - Complaint
PALM BEACH, FLORIDA -- DON'T EVER RENT HERE ....WHAT A SCAM OPERATION. BASED OUT OF COSTA RICA. JOHNNY "THE MANAGER" IS SO RUDE AND HAS NO RESPECT FOR CUSTOMERS. These people are scary.... they will take your money and continue to charge on your credit card without authorization. My card company suggested that I cancel my card and re-issue with a new number because they don't trust them.
This was pre-arranged for me by a company and booked thru Orbitz, otherwise I would never have gone near this place... Flight delayed coming into Palm Beach, so they were closed when my flight arrived. Had to pay for a taxi to hotel and back the next morning ( $85.00 ). When I arrived back at the airport the next morning to pick up my car, I was informed that they were doubling the daily rate because the rental would now only be 3 days instead of 4 days. So a 40.00 rental turned into 89.00. What a scam. Received the car with 3/4 of a tank of gas and was told to bring it back with the same or they would have to charge us for gas. Not my first time renting a car, so I get it. We spent 34.00 in gas and returned it 3/4 full, signed off on the agreement for 89.80 and received a receipt. Checked my credit card online and they had added extra charges without authorization.. When I called to inquire about the charges he ( Johnny ) couldn't explain it, and tried to guess at things and ended up telling me we must have had an overage. What's an overage? No answer. After three days of calling, he tells me that the car was not returned as received. What does that mean???? No explanation... then he comes up with the gas issue...stating that they had to put gas in it and it cost 9.00/per gallon
Had an issue: Someone backed into the side of the car while I was driving thru the parking lot, so he proceeds to charge $750.00 to my credit card. When I inquired about the status of the insurance claim and my refund of 750.00, he starts hurling insults at me ( obviously a woman hater ), and proceeds to ask me if I am a law enforcement officer. Weird. He said I couldn't possibly know it was not my fault because I'm not in law enforcement. This is after he knows that the car hit me from the side, and the other party admitted to it. STUPID.
Made demeaning comments to my wife, and told her it was none of her business. They will give you the run around on the phone for days and tell you to call back for someone who, it ends up, doesn't exist after all. Then when you get upset they yell at you and hang up the phone. Good luck getting your money back, they are based in Costa Rica. .