AT&T Doesn't Care
iPhone - Complaint
EVANSVILLE, INDIANA -- When we first signed up with AT&T we had 5 iPhones on our family plan. We were given a specific price and we asked several times if that were correct so we could all know what we would pay. When we had signed the contract they changed it and said it was gonna be $120 more every month than what they had just told us. Too late. Already signed up.
On to month 2. We get the bill and they have charged us for game loft, which we never signed up for. We took the bill in and they said they would take it off of the 2 phones they said it was on. They didn't. 9 months later they are still charging us $35 extra every month for an app we have never received. It's not on our phones. We've looked. Then I started having trouble getting my phone to cooperate. Texts weren't received, calls were dropped. The phone was shut off in middle of conversations with my 4 yr old daughters specialist from Riley. And those guys are hard to get ahold of.
I asked the customer service people to help keep my phone from randomly hanging up on important people and they said I had to have a laptop and be connected to WiFi. Sorry but I don't have a laptop, I said. They said then we can't help you.
Then I had to drive 3 hrs to Indy to an appointment at Riley. While I'm downtown trying to get through traffic with my sick daughter, my phone starts acting up again. I'm using GPS to try to get where I'm going and it just quits on I-70. Not a good time to not know where to go. All the while my friend is trying to call and text and find out where I am so she can help and can't get through. Trust me, they can't blame it on bad reception when your in downtown Indy in the IU med center!
I called AT&T again and they said I could reset my phone without a laptop I would just lose everything on my phone. So I did it, but it hasn't helped. I guess now I'm gonna have to pay the $300 to leave AT&T cause their service is inferior and they aren't willing to help. We have yet to see a bill less than a hundred dollars more than what we were told it would be after the $120 more. They say it's third party subscriptions we aren't signing up for. They just put it on the bill. I'm so done with AT&T.