Staples - Bad Business
Manager - Complaint
MATAMORAS, PENNSYLVANIA -- Ok 1st off a couple weeks ago they had a office chair on sale for 89.99 online ad. It was Saturday night and almost closing time so I called the store they had 1 left in stock and I asked they hold it till the morning for me. They took my name and held it. Everything good so far. I go to the store at opening time go to pay for the chair and it comes up as 160+ I said wait this is 89.99 and was informed the sale was over and it is full price now I said I reserved it last night but they said I should have reserved it online to get sale price. when I told them that it said it was a clearance and low stock and would not let me do it online. I called the 1 800 number when I got home from store and the person I spoke with said they should honor the sale price because I called them while the sale was on. I went back to store explained what the person said and they stated they would call corporate and get back to me. Never heard a word from them. I stopped into the store a week later and spoke with the manager and was told we called you which I showed her my phone log and there was nothing on it. Oh well I leave.
They have the chair on sale again for 99.00 so I said heck with it I'll go get it. when I arrive they have no more in stock but the floor display one. Ok then they tell me it will be another 10 bucks because of assembly charge I looked at the girl like she was nuts I said um every other store I have ever bought from sells the display model less than the currant price not more she said its a assembly charge. I said well I have to take it apart to get it in my car so I don't need it assembled she says sorry if you want the last one the display it's a extra 10 buck. So I said you know what I will never buy from Staples again and walked out this is just sad.