Ashley Furniture Complaint - Poor Quality Recliner
SUNRISE, FLORIDA -- The service in the showroom was fine. I was satisfied with my sales rep. because he wasn't pushy at all, and was speedy getting my order through. When I received the furniture I didn't realize the recliner was faulty b/c I didn't sit in it long enough. The next day I realized the front of it hit the floor each time I rocked forward. I flipped it over and discovered a part of it was bent. I called and they agreed to replace it (of course only between 12 and 5 when most people work, so I agreed to Saturday delivery). Within 2 weeks the new one had the same problem, and this time when I looked under it I found the base (apparently made of particle board) broken in two pieces. I called again. The rep was neither apologetic, surprised or accommodating. She asked if I wanted a replacement. I would've rather gotten my money back, but then my chair wouldn't match the sofa. She said if I decided to send both back due to the matching problem, I'd be charged a 15% restocking fee...even though the poor quality was their fault!!
I decided to try 1 more time. Once again the time offered for delivery was 12-5. "They can't change what's on the computer". So once again I asked for Saturday delivery. Well here it is Saturday. I've wasted my whole day sitting at home. It's 5:05, and no word from them.