Sears - Very Poor Warranty Parts Service!
SILVERDALE, WASHINGTON -- Very disappointed with Sears and their Warranty Parts replacement help. I ordered a part for my dishwasher that broke on May 3rd. They shipped the wrong part which arrived on May 15th. I called back on the 15th to get the correct part shipped. (order number 868549. They said the shipping department would call me the next day to verify they could ship it faster to me. I never got a call or the part.
I finally called back on May 24th. They told me they could see the order in the system, but nobody ever shipped the part to me. I now spent 30 minutes on the phone trying to figure it out. They said they would ship the part again, but then we got disconnected. No call back even though they had my cell phone. I call back again and find out they shipped the wrong part again. They create a new order and tell me it cannot be expedited because it is under warranty.
We are now about a month without a working dishwasher and will have parts sometime next week. Do not buy from Sears, or buy a warranty.