Hertz - Beware
Subaru Imprezza - Complaint
HIBBING, MINNESOTA -- When I found myself in a situation where I needed to rent a car and Enterprise was not located in the area, I turned to Hertz--the only option for car rentals in the area where I was staying.
What I first noted was the difference in price I was quoted--between $25 and $30 more than what I am accustomed to paying. My original reservation was for pick up on Monday at 4:30 and drop off on Wednesday at 6:30. I was quoted $101 for that rental.
On Monday, I discovered a need to pick up my car early and called Hertz to inquire if the car could be ready at 1:30 instead. I was told "no problem." I picked up the car (I could write an entire review on the poor condition of the car I was given but that's for another time). On Wednesday, I returned the car at about 4:30 and was told that I could not get a receipt because the location I was using did not do the billing but just submitted information to Hertz for them to process. When my credit card was charged the following week, I discovered that my car rental cost $150.
I had read reviews about double fuel charges and worried that might be the case. Also, the earlier-referenced condition of the car was a concern and I considered that several new chips, dents, or scratches might have been identified that were not noted during my initial walk-around. I called the customer service area for Hertz and was told that I was being charged for a three day rental due to the fact that my pick up was 1:30 and my drop off was 4:30--turns out that one extra hour from my original quote amounted to a full extra day of charges since I exceeded the 29 minute grace period for returns.
Now, I am sure there is some fine print that discloses this ridiculous practice, but I wonder where Hertz's desire to provide any sort of customer service is when there was absolutely no mention of this policy or a new quote provided upon pick up. This appears to be another of what appears to be a long list of technicalities Hertz chooses to employ to wring more money out of its customers.
Use extreme caution when dealing with this business.