24 Hour Fitness - Super Club - Cancellation Nightmare
Manager - Complaint
PARKER, COLORADO -- Call to temporarily stop payments on my daughter's membership. I have been paying for my daughter's membership for several months now but because of her working hours and being a single mom, she has not had time to attend the gym.
My younger sister just passed away a few weeks ago and I had to go out of state for her funeral. I am on a fixed income and money became a huge issue this month. I called the club before the monthly payment was due and asked that my daughter's membership be stopped on a temporary basis. (six months) I explained my situation to Rob and that I would not have the funds available to cover the membership this month. He assured me that "no further payments would be taken out of your account..."
WRONG - I find out that this month's payment was indeed, taken out, causing me to overdraft. Will the club help? Sure, they will MAIL me a check, maybe in THIRTY DAYS. Mind you they will pay for ONLY THE MEMBERSHIP FEES AND NOT THE OVERDRAFT FEE CAUSED BY THEIR MISTAKE.
This caused an additional issue for me, I have high blood pressure, diabetes, gout/athirst, and a thyroid issue and I am out of my meds. Now, because of 24 Hour Fitness' mistake, I cannot afford to get my meds. If the fee had not been taken out I would have had just enough money for my prescriptions after insurance.
Side Note: Insurance pays for my membership --- I loved this club until now.