Fedex - Made a Mistake With Putting Ground Box in Express Box
Phone Customer Service and Both Ground and Express Offices - Complaint
NEWBURGH, NEW YORK -- I had a bunch of textbook rentals to return. Every one was going UPS except for one. I received return labels, placed them on the boxes and was happy to find out that there were drop boxes right down the street from my office at 41 Dolson Ace Middletown, NY. Dropped everything off and all of the UPS boxes arrived without a problem within days. I then looked at the FedEx and found out that FedEx boxes are for express only!
I have the tracking number that was on it but since they don't scan when pick up ground in express there is no record of this package. Called customer servce and was told it should show up, the express guys take it back and the ground guys pick it up etc. Well it is over a week and a half and nothing! I went to the ground terminal and they sent me to the express terminal where a nice man (manager) looked for my package but could not find it. He also spoke to the driver of the route who said he gets 4-5 boxes per day in that box for ground. Maybe they should mark the box better?! Anyway, they didn't have it so I went back to ground and they were closed for the day.
I am beginning to think that this FedEx driver just dumped my box somewhere. How else could it just vanish into thin air? It is clearly marked with the college bookstore as well as my return address ( which one of the customer service reps on the phone said that the zip code for Pougkeepsie 12603 wasn't a valid zip code!! That's scary)
I just want my package and I will pay extra for their inconvenience - I will have to pay 130.00 to replace this book that I didn't even use - thanks Professor :(
Is there anything I can do?