Comcast Is Not Ethical Toward the Community
Customer Service - Complaint
CHICAGO, ILLINOIS -- I wrote to Comcast since I was billed $10 a month for a year for a movie channel I never watched. Through what I assume to be their advanced technology, they can verify that I never watched this channel. I know I should have noticed it on my bill, but I just paid it monthly. When I cancelled the service, I looked back at my bills and noticed these monthly charges. I wrote to Comcast and received the email below. But when I called and told them I know I was responsible for the other charges, but felt that I should not have to pay for the monthly channel I did not use, I received this email and when I responded through a phone call, I was told I was still responsible.
I knew I could no longer afford cable and that is why I cancelled the service. I was responsible, but they were not. All the times I called to find ways to reduce my bills, no one ever suggested to cancel this movie channel. They supposedly have these programs to help the community, but it is just for advertisement purposes only. It is a lie, because they suggested a program that help if your children are on reduced lunches, but what if your children are grown? And again, why did they not suggest to me to cancel this movie channel if they are so concerned about the community. And when I called, she was rude, so not true, dreams do not happen all season long unless they consider dreams to be nightmares.
Ward, Sandra (Sandra_Ward@cable. Comcast. com)Add to contacts 4/16/13
To: ritakarlo@Hotmail. com
Good day Carlos-
Thank you for contacting the executive office regarding your billing concerns. We appreciate the opportunity to resolve your issues and concerns.
I would like the opportunity to address your concerns, but have been unsuccessful in reaching you at the telephone number provided. Carlos please let me know if there is an alternate telephone number in which to reach you? Please know that we are putting a tremendous amount of resources into improving our customers experience and as such, I look forward to further reviewing your concerns directly. At your earliest convenience please contact me to ensure proper resolution at (888) 736-6711 ext 51500 my office hours are 8:00a thru 5:00p central time…..
We appreciate that you took time to help us keep our commitment to quality customer care and look forward to restoring your confidence in Comcast.
Comcast Executive Care
Sandra_Ward@cable. Comcast. com
Where dreams happen all season long……