Walmart - CSR Committed Slander and Attempted Assault
Customer Service Desk - Complaint
ABERDEEN, MARYLAND -- My husband bought me a pair of tennis shoes that had a defect on the inside toe area. We went to return them and I handed the CSR the bag and my husband started to explain why we were returning the shoes. The CSR said the shoes looked like I wore them a long time. My husband said, she only wore them for a few hours and it was one week from that day that he bought them and you have to wear them to know if there was a defect.
The CSR looked at my husband and said who are you, am I speaking to you. My husband said, I'm her husband so anything you say to her, you can say to me. The CSR then looked at me and said, does he beat you. I could not believe my ears and I guess the customers standing in line behind me couldn't either. At that point my husband walked away to get a manager. The manager claimed to have reprimanded her and if there are anymore problems from her, they will fire her and he claims she has to take anger management classes.
Well I work in customer service and if one of our employees did something like this, they would be fired on the spot. My husband contacted their corp office but never heard back from them. They could have at least offered some kind of compensation.