Value City Furniture Complaint - Horrible customer service
GREENBROOK, NEW JERSEY -- Back in September, I placed an order with Value City Furniture for a bedroom set for my daughter. We wanted to get it for her for Christmas. We were told that it would take about 4-6 weeks to come in. The day before the scheduled delivery, they called to say that it had not come in yet and that it would be in by the end of November. In November I called the store, and they still didn't have the furniture. I was then told that it would not be in until mid December if we were lucky. So I waited. Mid December, my daughters bed and the mirror came in, but her dresser was still on back order. I refused to take delivery on the bed and mirror until all of my furniture was in. This took several phone calls to the store, and a few trips in to get it across to the staff. I was still receiving phone calls almost every day to take delivery on these items. Finally, in January, my furniture came in. A couple days after it got delivered, I noticed that the paint was chipping off of the headboard. I called customer service, and they said that they would send out a tech. The tech came out on Feb 1st, and said that he would order me a new headboard. It has now been 4 weeks, and the customer service manager has still not reviewed my file to see if they should indeed place the order for a new headboard. My 3 year old is sleeping in this bed. There are paint chips falling off of the bed. This is very disturbing to me, and they don't seem to want to do anything about it. As per my conversation with them yesterday, when the manager finally reviews my case, it could take another 4-6 months to get the headboard in. This is insane. I work for a large retail company, and if I ever saw one of my staff treat a customer the way that I have been treated they would be fired on the spot.
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