Hotwire.com - Understand What You Bought and All Is Fine
I got a 4 star hotel for only $78 per night and got the Sheraton which turned about to normally be about $130 a night. Very satisfied. We did not have to cancel or change plans at all but if we had, I already understood the fact that this was a final purchase with no refunds. People need to understand this is a business out to make money like every other business, you get what you pay for.
I would rate this company even higher if they didn't outsource their customer service to other countries. This is AMERICA. I had to talk to someone in the Philliipines and who knows where else.