Broadway Toyota - Treated Poorly
Sales and Finance - Complaint
PORTLAND, OREGON -- I went into Broadway Toyota to finance a Camry. I found the car on cragslist so I knew what I wanted when I got there. The sales guy that helped me was nice but other than that, I will never refer anyone there.....I told them from the beginning I have bad credit but I can get a consigner if needed.... and I had 6600$ for a down payment....for a 15,000$ car....I explained several times that I was taking out a personal loan so the down payment would be coming from a check or credit card from my mom...they said NO PROBLEM.....and I want to express that this was talked about at least 8-10 with about four different people.....no problem no problem no problem..... end of the day I got approved without a cosigner, 6600$ down and a APR of 25.9% .....I told them id have the payment that night or next day.
I told them I wasn't sure if she's using her card or writing a check....so the paper work is done.....yeah I get the car I truly want (out of all the cars I looked at in the last three weeks) they didn't let me take the car home that night....next day I was suppose to take payment in around 1pm...I called to tell them I couldn't make it til around 5pm.... no problem....then I said ..I just wanna double check, she makes the check out to Broadway Toyota right?? They then told me they don't except third party checks....I said its not a third party, she's making out straight to you guys....they said no way....can't do it....I said to them I explained this multiple times that the check was coming from someone else...that told me she would have to write the check to me and I would have to cash it myself, which we be fine if I had a bank account ....another thing I told them up front, that I don't have a bank account ....they told me to take it to a check cashing place....lol...they wanted me to cash a almost 7000$ check at a check cashing place....I called back a couple times (I was at work trying to take care of all this) they were putting sales guys on the phone that I had never even met....and when I asked to speak to the guy who actually was my salesman, he said well I guess, hold on! (The way he said it tho was very unprofessional and rude).
No one would even try to see if there was something they could do..... I told them but the paper work is done and I have a check ready for u.....and its not a third party, its from her to Broadway....they were rude and treated me like I was jibless with no money trying to by a car.....so I told them nevermind and went to GLADSTONE MITSUBISHI that same day, the people are all so friendly and nice. They put me in a car the same price(almost) for 2000$ less down payment, three years newer, half the millage, a warranty, same monthly payment, and the best part, my interest rate went frm 25 down to 17% and they let me drive away that day and bring back a check from my mom two days later..... very happy girl.... and not only was that a bad experience for me....before I went to broadway I went to gladstone Toyota and they were trying to force me to test drive sions when I said I want a Camry....im always up front about my credit cause I don't wanna waist my time or anyone elses....the guy told me I should think about leasing a car....so after he sat me at a table to explain leasing to me, he left and 15 minutes later a different guy came over and Troy. g to take all my info ....I told him I'm not buying a car today the other guy is just suppose to teach my the difference between leasing and financing ...he tells me well for leasing, first off you have to have really good credit.....ok well I told him a few times my credit score is a low 500 so I don't know why he sat me here then..... that's when he started showing me cars that I didn't want.....he asked me if I wanted to test drive one.... I said no, I want a Camry .... so he puts me back at the table while he gets some paper for me to read.....(not sure what for) but about ten minutes later I'm still sitting there, alone..... so I get up to tell them I'm leaving and the (2nd) guy tells me....oh just a minute ma'am he's pulling the car around for you right now so you can test drive it....wow! Really? I told him I did not want to drive it...... if anyone one wants a very nice, newer car I strongly suggest GLADSTONE MITSUBISHI....I bought it as is(it still has its bonds warranty) but found a couple cosmetic issues and they nicely, gladly took care of it .....