Priceline - Horrible Customer Service
Airlines - Complaint
I used Priceline for the first time to fly from SFO to Florida for my best friends wedding. The issue was that I made a mistake when I booked the ticket. I took responsibility for that mistake.
I thought my flight left on Thursday evening and when I arrived at the airport, the agent told me I had missed my flight from the night before. I panicked, as being the maid of honor was an important role and was afraid I would not get the honor.
I called Priceline and their travel agent department was not open. My flight home was cancelled as well. I called the airline directly and they helped me. My original ticket was $780, my ticket to get there and back was $1900. Yes, all true!!
I began calling Priceline when I arrived home, sending messages and was told it was an airline issue. After spending hours on the phone, between Priceline and both airlines, I have now been told by them it is a Priceline issue. The ball keeps getting tossed back and forth. I spend almost $3000 getting to Florida and Priceline is unwilling to even issue a credit for part of it.
I will NEVER use them again... and I cancelled the Visa with them too. I will be sure they don't get another penny of my money or friends/family.
The worse customer service EVER!!