Booked Flights Trusting Orbitz, but I Was Charged $450 Extra
Airline Tickets - Complaint
CALIFORNIA -- I booked two flights to Europe on Orbitz website yesterday without checking other sites. Today I checked Expedia and found out they offer the same flight at $450 lower fare. When I called Orbitz, they said it has been 27 hours since I made my reservation and I cannot ask for any refund.
When I asked them about the commercials that they are running saying they guarantee the lowest price, they said what that means is if someone else uses Orbiz website to make exact same reservation within 24 hours and their reservation cost is less, then Orbitz will give me 110% of the difference. This requires believing in Orbitz doing the right thing, after they screw their customers. I will not use Orbitz website again.