Beware Of Advantage Car Rental! Big Mistake
Customer service/ corporate office/ General Manager in MS - Complaint
SALT LAKE CITY, UTAH -- Road trip turned bad! We had a van that luckily we noticed the tires, yes tires that were through the belt. We called the customer service and that went over like a lead balloon. I talked to Ley and he said we will drive a replacement vehicle to you or you drive it into Salt Lake City, we were 200 miles from Salt Lake City and the tires were through the belt he insisted these were the only two options we had. I said we have 5 kids under the age of 12 and two diabetics we cannot stay here for 3 hours on the side of the road and I refuse to risk our lives and drive it with these tires.
Ley said we have to be the ones to do the repairs so we can't have the tires fixed on the road sorry, "either wait for a vehicle or risk your life". After demanding to speak to management for over an hour on the side of the road I was able to speak with the G M In MS and he had to pay for the tires to be replaced with his own credit card! In the morning when we drop off the car this delivery will not be a friendly one!