American Express - Poor Customer Service
Green Card - Complaint
Twice, I have called American Express Green Card representatives to confirm purchases BEFORE I made the purchase. I know that they advertise there are no limits. But, I wanted to make sure before the purchase, not wanting to be embarrassed. On both occasions American Express denied the purchases originally, then approved the purchases after I called to inquire the reason for denial. Both of these situations were embarrassing to me. Apparently, American Express believed I would pay for the merchandised I purchased. So why embarrass me? The second occurrence was in front of my grandson. He didn't understand and neither do I. I can pretty much obtain any credit card I desire. American Express has asked me more than once to upgrade to their Gold Card. I understand security is an issue.
American Express should let customers know there is a problem before the issue arrives so embarrassing situations can be avoided. My experience with American Express has been abysmal.