Hotwire scheduled me for the wrong date for a car rental and would not make it right
CLARKESVILLE, GEORGIA -- I booked a car rental and airplane tickets through Hotwire at the same time. The man that I booked it through booked me for the wrong dates for the car rental. I was to depart from at Atlanta on the 21st of May and leave Phoenix on the 1st of June. The man from Hotwire that I booked the car rental through accidentally booked me for the car on April 21st and to drop off the car on May 1st. A few days later I realized their mistake and contacted them. They refused to make it right. They said that they had it on tape me agreeing to April. I asked to hear the tape (knowing that I would never have agreed to April) They refused to let me here it saying that I would have to get a subpoena to hear it. I asked Hotwire what would have happened if I would have arrived in Phoenix and the car rental company would have told me when I arrived on May 21st about the mix up. Hotwire told me that it was my problem and that I would not have had a rental car since the rental was for April. She stated that was not their problem.
All I can say is beware of Hotwire. I very rarely get to travel and this has put a very sour taste in my mouth. I don't see how a company can be so heartless.