Target.com and Customer Service Is Terrible
Online Customer Service
ONLINE, CALIFORNIA -- Target. com is horrible.
1. Purchased an egiftcard on their site which didn't work when I sent to the store. I was told at first that the egiftcards could only be used online (not true), then when I was put on the phone with the online customer support I was told the ecard was canceled by the purchaser because it was stolen (not true.. since I was the purchaser), finally got the stupid giftcard to work by signing up for the Target app and for their egiftcard program only to have the app crash every time I try to retrieve the giftcards. The store manager gave me $6 to use towards my purchase since I had to pay for my Mother's day cards out of pocket. That didn't really make up for the 2-3 hours I stood there, pregnant and exhausted.
2. Had my baby register on Target. com. Did not have receipts with every gift purchased and was told at the store the items couldn't be returned at the store or online without the original receipt (not true). After HOURS calling their online customer service we found out all that needed to be done was to print out my original registry list. I don't blame the store for this, this is just a horrible lack of communication between the store and the website.
3. AGAIN, NOT THE STORE, THIS IS A PROBLEM WITH THE WEBSITE AND THEIR CUSTOMER SERVICE. Ordered items on their website. The post office couldn't deliver (I don't know why) and I was told I had to call Target. com to get the items retrieved. Target. com refused to help and told me to call the USPS 1-800 number. They wouldn't call for me, tell me what I was suppose to tell USPS, or explain how this would help the situation since USPS would release the items to me without Target. com's approval.
4. Emailed customerservice@Target. com multiple times about all of these problem with no help. All they will do is reiterate your problem back to you without any solution. When I told them this didn't help and all they were doing was reiterating what I just told them, they stopped responding to my emails.
DON'T USE TARGET. COM!!!