CVS Longs Waianae - Experience at Checkout Today
Cashier/CVS Brand Body Wash - Complaint
WAIANAE, HAWAII -- About an hour ago, my son-in-law stood in line to purchase items along with a coupon to redeem a free 12 ounce CVS brand of body wash with a coupon he received through a publication on the internet. He presented the coupon to the cashier who immediately stated, "If it doesn't scan, I'm not taking it". It didn't scan. She then said flat out, "I'm not taking it because it's not scanning!"
Another cashier noticed what was occurring and came over to assist. She pointed out to the frustrated cashier that the directions were printed on the coupon in the event it didn't scan.... Which was something to the effect of "Go to Sales, then UPC, then type in the Bar Code".
While the other cashier was assisting her, she stated out loud in front of my son-in-law who was standing right in front of her there at the check out register, "Why are people using these coupons to get CVS brand soaps?... because I like to use the kind that actually work and not this generic brand". Lets not forget the fact that there were other customers standing in line who heard her comments.
Ok, now after working several (7) years in retail prior to my current career in education, this is clearly not a good representation of what CVS wants from its employees nor the kind of experience they want for their customers.
Since CVS took over Longs Drugs in my community, I've shopped there countless times and have enjoyed all aspects. This cashier (Lulu), has always displayed professionalism and has always been helpful which leads me to think that perhaps she was having a bad day. Nonetheless, it is still inexcusable to display this kind of behavior.
My son-in-law was embarrasssed and uncomfortable. What makes this even more unacceptable is the fact that these CVS coupons are being redeemed to collect items needed for young adults in a program who are trying to get their lives back on track. Care packages are being made to help support their hygiene needs as they work their way back into the work force and society. This kind of experience could really kill someones drive.....
We are very concerned with this type of service and it's really a turn off. I would like this matter to be addressed and I would like to request that negative comments about CVS products be banned from conversations by your employees because it's simply not true and it's not necessary.
Please look into the matter and for the record, I will continue to shop there because it is one of my favorite stores in my community. Thank you for your time and attention to this matter.
***Also know that my rating in this experience only reflect this particular incident. Other than that, I really like this store! :}