Factoryoutletstore.com - Exchange and Return Rip Off
Customer Service and Exchange
NEW YORK CITY, TEXAS -- I purchased a Lowrance Elite-5 GPS/fishfinder from these folks, but needed to return it because it was the wrong model. The initial interaction with the customer service department seemed to go well, and I even agreed to suck up the return shipping. However, when I received the requested model for the exchange in the mail it was a totally different model than what I had requested. This time the customer service to get the order straight took 4 phone calls and 45 min during business hours!
Additionally I now have to pay ANOTHER shipping fee to return the 2nd package, so I am out $40 already for shipping cost for a company that advertises "free shipping" !