Best Buy - Unauthorized Charges
CHRISTIANSBURG, VIRGINIA -- I purchased a cell phone from Best Buy. I also chose to purchase a protection plan that would be charged to my credit card on a monthly basis. A year later, I purchased another cell phone. I then contacted Best Buy and requested that they cancel the protection plan on my old cell phone and to discontinue billing my credit card for the protection plan.
Five months later, I noticed on my credit card statement that I was still being billed for the plan. I called Best Buy numerous times to address the issue, but to no avail. My claim for a refund for the 5 months (after I cancelled) was denied and my card continues to be charged monthly.
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