Lowes - Was to get a roof quote but got into argument match with store Manger
Lumber help desk
GLASSGOW, KENTUCKY -- I was at Lowes 5-24-2013 ask about a Metal roof quote. The lady called the guy and before I got home a message was left. I called and left my name and number, today I went back and it has been 7 days later I ask to talk to the store Manger, which took forever for him to come. When he did I explained what had happened and I don't like doing business like that, he said let me look so he looked in the computer and said my guy don't do that we have never had a problem with him! I said your guy never called me back after I left my name and number nor did he come and the guy walked up and then he started saying he did call me over 5 times which was a big lie he started saying he can prove it with his AT&T cell phone Bill I told him to prove it then lets see it !!
The argument went on maybe 5 -8 minutes of course with about 6 employee as Audience I told him I guess Lowes don't need the money the Point is what the Manger should have done is---> Say sorry about what ever has happened and let me send my guy out for your quote but he did not he defended his worker and to heck with the Buyer this guy was in the wrong to let things go the way it did so I went 50 miles to another place that's real bull ! customers should be treated better than that if it was not for customer there would be no Lowes in Glassgow Ky or any other State in Glassgow Ky or any other State. I was not asking for a Job nor Money nor a Discount just a Roof Quote !!!