Best Buy - Poor Service - Inaccurate Communication
BEAVERCREEK, OHIO -- September 2012 I purchased a "new" store model computer from Best Buy in Beavercreek. Down loaded files and did not use until January 2013 when old computer died. Three weeks later new computer non functioning. Geek Squad at Best Buy said hard drive failed and it would be sent to Louisville, Kentucky under factory warranty. Staff mentioned several times if I had purchased store warranty from Best Buy, there would have been more they could do.
Three weeks later after weekend trip, returned home to two messages on answering machine and later one actual phone call that my computer was ready for pick-up. At store staff said computer was not ready and seemed to not believe that I had received 3 calls. Four days later Best Buy called that computer was ready. When I got to store and tried to start up computer, it did not work, staff said now keyboard not working and back to Louisville, Kentucky. Due to my part time consulting job, I paid $100 for data to be saved before computer shipped off again.
I purchased second new computer from another store and asked Best Buy put on my data I had paid to be saved so I could work. I asked Best Buy to try to quickly put the data on my second new computer, but several trips to the store and days before files placed on computer.
After 9 days I called Best Buy to check progress on first computer's second trip to Louisville, Kentucky. I was told computer had just arrived in Louisville after 8 days. Since Louisville is 160 miles away from store, something delayed shipment? Three days later Best Buy called that computer was ready in the Beavercreek store. At the store I asked for Microsoft Office which I had purchased from Best Busy to be put on computer along with data I had paid them to save. Told it would be ready after 2 days. When I arrived at store, it was not ready. Several days later back at store, it was still not ready and the person told me that it took a lot of time to put Microsoft Office on a computer. (It took me less than 2 hours to download Microsoft Office on my second new computer), Finally on a third trip the computer was ready.
It was a disappointing experience, misinformation caused me to make a number of unnecessary trips to the store. I also learned to avoid purchasing "out of box computers" as it was apparent these must suffer a lot of abuse when they are on display.