ECHO Incorporated - Excellent Warranty Service / Power Blower

Model PB-255LN - Compliment
Review by Thelma on 2013-06-01
Rating: StarStarStarStarStar
LAKE ZURICH, ILLINOIS -- In April 2010 I purchased an ECHO Power Leaf Blower that comes with a full 5 year consumer warranty. Now three years later it died. Returned to my local dealer who determined that the flywheel was bad. This was repaired under warranty for $80.00. I was told that ECHO had a bad batch of these because they were over torqued when made. The repair lasted two weeks and it died again. I again took it back to the dealer. They determined that the repaired flywheel failed. Because it was now unrepairable they gave me a brand new upgraded model for free. This is customer service done right. ECHO stands behind their products and doesn't offer excuses when they fail.
Comments:2 Replies - Latest reply on 2013-06-02
Posted by John Nicholson on 2013-06-01:
Five year warranty. That's interesting. Question, tho: who gave you the new machine, your local dealer or Echo?
Posted by Thelma on 2013-06-02:
All Echo products sold for residential use come with a full 5 year zero deductible warranty. My local dealer gave me the new blower which was approved by Echo.

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