Whirlpool Home Appliances - $1200 machine a total loss after 5 years
Whirlpool WFW9400SU1 - Complaint
BOSTON, MASSACHUSETTS -- After almost 5 years of satisfactory performance, our $1200 Whirlpool Duet washing machine WFW9400SU1 requires repairs costing over $1100. Similar to another complaint listed, some parts rusted out, leading to extensive damage during use, which we realized only after the spin cycle became incredibly loud. Now the entire guts of the machine (bearing, drum, arm, casing, etc) need to be replaced - $900 parts and $200 labor. I trust my repair man (who said they'd seen this type of problem before with Whirlpool) especially because he recommended buying a new machine instead. I called Whirlpool, and they said they could do nothing for me which made me very angry.
This is a mechanical problem that could have been avoided by using proper materials. Whatever happened to the washing machines that would last 15-20 years?