Apple - Horrible Restore System
Iphone - Complaint
PENNSYLVANIA -- I purchased an APPLE IPHONE because I was told that as long as I connected to a computer that all my information will be saved/ backed up. I recently had a problem with my "passcode" and was locked out of my device. My screen read "IPhone disabled, connect to Itunes", also my computer is now out of working condition, in order for me to use my phone I needed to "restore" and "backup" my device. Only problem was, in order to do that you must connect from ONE computer that you use to back up your device, my computer is no longer in service so I had to use my friends computer and lost everything! IM LIVID! If I knew I was going to have to consistently use the same computer to make sure EVERYTHING I had was backed up I would have NEVER NEVER NEVER bought the stupid phone. Its really not that great, I highly regret buying this device. I can not stress that enough.
For the one reason I bought it, it was pointless and once again the motto "TOO GOOD TO BE TRUE" came to mind. Ive seen better phones, I really think the only reason people buy them is because its supposed to be the "it" phone. Really, the android store has pretty much all the same apps. Actually, the Iphone has to go through Itunes for almost everything and barley nothing is free. IF YOU LIKE FREE DO NOT BUY THIS PHONE! Any who, I lost everything that mattered in the phone. If you are going to make a phone that people use for everything and practically live off of and use for things like photos, contacts, emails, reminders, etc... than you should make sure:
1. THERE IS A WAY FOR THE APPLE CARE TEAM TO UNLOCK IT VIA THEIR COMPUTER SO YOU LOOSE NO INFORMTION AT ALL
2. IF YOUR SMART ENOUGH TO CREATE THE IPHONE AND NOT A SOLUTION TO FIXING LOCKS FROM THE APPLE TEAM, YOU SHOULD BE ABLE TO BACKUP FROM ANY COMPUTER. NOT JUST ONE.
Not everyone lives in a financially stable situation and can afford to fix things "asap" like in my case with my computer. Now out of working order and I cannot afford to spend money to fix that and afford to miss work calls while I wait to have my computer fixed to fix my phone. I understand it comes as a safety feature, my problem is its a little too strong if you risk loosing everything even while having ALL PHONE/ACCOUNT INFORMATION. There needs to be a way for the Apple team to fix your phone without loosing everything. Even if you have to take it to a Apple store with you cell phone providers information, original phone box, a list of passwords, drivers license, social card, whatever information to prove you are who you say you are. I'm so heartbroken I lost everything. There was recently a death in the family and I had quite a few picture and videos close to heart that I will never see again. I guess until I am able to purchase a BETTER phone I will just have to make sure I stop at my friends EVERY DAY until then. After all, that's the only way I can be sure all my stuff is SAFE FROM DELETION.
P.S I do have Icould and for whatever reason, Ive noticed lately that it has been turning itself off somehow. I called and complained and asked what could be done and my answer was " Well, the best I can tell you is go in and manually turn it on, but when its turned off it removes all stored data." In short all my stuff was lost because 1. Someone had turned on my passcode without my knowledge and I was unable to unlock the device and message read "Iphone disabled, connect to ITUNES" only one computer stores your saved information. 2. My Icloud turns off and on without knowledge and at this time it was off (phone defect that was never properly fixed) and NOTHING was saved. 3. There is no way for the information to be downloaded even on Itunes from another computer. 4. Apple team is unable to unlock passcode or reset it for you cause Apples cool and didn't think ahead I guess? I know Sprint is able to unlock phones from their staffs computer, Apple needs to invest in that.